UPON COLLECTING THE VEHICLE
Can anyone other than myself drive the car?
What if I have a problem with the car?
What about insurances?
Is there a minimum / maximum age for renting a vehicle with CITO Car Rental?
What documents do I need to present at the CITO Car Rental counter when I pick up my car?
What is a Rental Agreement?
Will there be a deposit taken with my credit card when I pick up the car?
Do I need to check the condition of the vehicle prior to leaving the pick-up location?

DURING THE RENTAL PERIOD
Is there a mileage limit for my rental?
Can I drive into another country?
What happens if the car breaks down or if I have an accident?

UPON RETURNING THE VEHICLE
What happens if I return the car late?
Do I need to return the car with a full tank?
Can I extend the rental duration?
Can I return the vehicle outside the locations office hours?
Do I need to check the condition of the vehicle prior to leaving the keys at the counter?
Does CITO Car Rental offer One Way Rentals?
Aside from the basic rental price, are there any additional charges?
What methods of payment are accepted by CITO Car Rental?

Can anyone other than myself drive the car?
Additional Driver charge: when there is more than one driver associated with a rental, the second, or subsequent, driver is referred to as the additional driver. There may be a charge applied for each, or all, additional drivers.

What if I have a problem with the car?
CITO Car Rental provides Assistance 365 days a year. Details will be supplied at time of rental.

What about insurances?
All rates include third party liability insurance.
CDW (Collision Damage Waiver) and TP (Theft Protection) - may reduce clients' liability to relevant NWE (Non-Waivable Excess) which is Euro 400 for vehicle groups A - C; Euro 550 D-H; Euro 800 I-M (equivalent in KM).
CDW+ - - this optional fee which is 8,16 Eur per day for vehicle groups A-C; 10,88 Eur D-H; 13,61 Eur I-M excludes renter from paying excess amount (NWE).
PAI (Passenger Accident Insurance) - 2,72 Eur daily, insures a driver and any passenger in case of an accident involving the rented vehicle. Amounts insured are in accordance with the valid terms and conditions of insurance company.

Is there a minimum / maximum age for renting a vehicle with CITO Car Rental?
You must be aged 21 years of age or older to rent a car and in any cases have held a driving license for at least two years. Minimum age for car group D-F is 25, and for car group G,H,I is 30.

What documents do I need to present at the CITO Car Rental counter when I pick up my car?
You will need to present a driving license in your name, issued by your country of residence. The drivers license must be valid in the country of rental and held for a minimum period of time depending on car group.
- You will also need to present a valid credit card. An identification document, such as a passport, may also be required and for luxury models a second credit card. The same documents (drivers license and Id Card or Passport) will be requested to additional drivers.
- If you use a CITO Car Rental prepaid voucher (with a specified value or the mention Group Days apply), you must also present a credit card for the charges which have not been prepaid (extras, refueling charge, excess due in case of damage to or loss of the rented vehicle).

What is a Rental Agreement?
The rental agreement is the formal contract, signed by CITO Car Rental and the customer at the time of check-out, which shows the terms of the rental, the vehicle statement and the rate applied.

Will there be a deposit taken with my credit card when I pick up the car?
We will make authorization of your credit card.

Do I need to check the condition of the vehicle prior to leaving the location?
Yes, you have to check that the vehicle conditions written on the vehicle statement and if an apparent defect is not listed, please proceed to a joint examination of the vehicle with the CITO Car Rental employee.

Is there mileage limit for my rental?
CITO Car Rental offered rate includes unlimited mileage, which means that you can drive as much as you want. However we recommend that no individual driver be at the wheel for extended periods and / or without taking appropriate rest.

Can I drive into another country?
CITO Car Rental permits you to cross the border with the vehicle. This varies according to car categories and the countries you wish to visit. To cross the sea or the channel, a written authorization may be asked by the country. Check at the reservation time.

What happens if the car breaks down or if I have an accident?
CITO Car Rental locations provide clients with assistance. The numbers to be called are printed on the rental agreement and on the rental agreement wallet.
- In the event of a breakdown or an accident, you will receive assistance. You must always remember to call the police and to complete an accident report form, if an accident happens, giving a full account of the circumstances in which the accident happened.
- In the event of an accident, always make out a jointly agreed report with the other person involved (you'll find one in the folder containing the vehicle's documents). If you don't, you could be held liable for the cost of repairing the damage done to the rental vehicle.

What happens if I return the car late?
Late returns can affect the type of rate assigned to the rental. In most cases, returns of less than one hour late (up to 59 minutes) will not be charged extra hours. Returns 60 minutes late or later will result in charge of another day. Remember that our insurances only cover you for the period mentioned on the rental agreement.

Do I need to return the car with a full tank?
Vehicles are supplied with a full tank of fuel and you should return the vehicle with a full-tank. Otherwise, CITO Car Rental will charge for missing fuel at the end of the rental.

Can I extend the rental duration?
Extending the rental duration is possible at time of check-out or during the rental itself (according to CITO Car Rental acceptance).You have to contact or come in person to the nearest rental location .The extension is subject to vehicle availability and extra payment. A complementary authorization may be requested on your credit card.

Can I return the vehicle outside the locations office hours?
Yes, you may return your vehicle when the CITO Car Rental location is closed, but please check return facilities when picking up the car. The vehicle will remain your responsibility until it has been checked by a CITO Car Rental representative.

Do I need to check the condition of the vehicle prior to leaving the keys at the counter?
Yes, and if you found a new apparent defect (not listed if any on the vehicle statement remitted at time of pick up) you have to inform the CITO Car Rental employee for a joint examination.

Does CITO Car Rental offer One Way Rentals?
If you wish to return the car to a different rental location, please check the rate and feasibility during reservation process. CITO Car Rental operates a network of national key cities and airports in order to allow flexible traveling; however in non-participating locations you will be required to pay a higher price.

Aside from the basic rental price, are there any additional charges?
Additional charges to your basic rental rate may include:
- Additional Driver charge: when there is more than one driver associated with a rental, the second, or subsequent, driver is referred to as the additional driver. There may be a charge applied for each, or all, additional drivers.
Any additional equipment: baby seat, roof racks, satellite navigation which is available upon request.
- After hour service: If you pick up or return the car outside the normal office hours, some locations can bill "after hours service". Please check at reservation time.

What methods of payment are accepted by CITO Car Rental?
Credit Cards: CITO Car Rental accepts major credit cards: American Express, Diners Club, MasterCard, and Visa.
- Credit cards are accepted to the limits authorized by the credit card company.
- Debit cards are NOT accepted at time of reservation or rental by CITO Car Rental.
- CITO Car Rental charge cards and Full Credit vouchers are accepted throughout the network; on their own, they permit the rental of most vehicle categories.
- CITO Car Rental prepaid vouchers (with a specified value or the mention Group Days Apply) are accepted as means of payment of the rental charges, but they must be accompanied by a credit card for the charges which have not been prepaid (extras, refueling charge, excess due in case of damage to or loss of the rented vehicle).
- Cash/cheques: only the lowest vehicle categories may be rented against cash or cheque payment; an additional reference is required and a deposit covering the estimated rental charges and the accident/theft excess has to be paid in advance.